Well, I finally did it. I cancelled my contract with Verizon Wireless and am getting rid of my Motorola Devour, the Worst Phone Ever.
The last straw was the roaming charges I received from spending three days in Guam. I was careful not to use the Internet on my phone while I was there and thought I had turned off the data to the phone. Verizon disagrees and charged me $1400.
I had a long conversation with the customer service representative this morning and she claims their high usage team or whatever sent me three texts when I hit the $100, $200, and $500 spending thresholds. I never received any of them, of course, which I tried to explain. I even offered to take my phone into a Verizon office or show her my bill which shows no texts being received.
The compromise? She offered to take $80 off my bill and set up a payment plan, which I declined.
I chose to break my contract instead.
It was not a pleasure doing business with you Verizon.